I design the hard stuff

Complex workflows, enterprise CMS, scheduling systems, pricing tools, the parts of B2B products most designers avoid. 8 years at scale, most recently at Ticketmaster Live Nation. Currently open to new roles.

Complex workflows, enterprise CMS, scheduling systems, pricing tools, the parts of B2B products most designers avoid. 8 years at scale, most recently at Ticketmaster Live Nation. Currently open to new roles.

Complex workflows, enterprise CMS, scheduling systems, pricing tools, the parts of B2B products most designers avoid. 8 years at scale, most recently at Ticketmaster Live Nation. Currently open to new roles.

Product Designer

Milan Gautam

WHAT I BRING

Built for complex, high-stakes product work.

I've spent 8+ years inside large-scale B2B products where the cost of a wrong design decision is a support backlog, an engineering sprint, or a client escalation. That context shapes how I work.

I've spent 8+ years inside large-scale B2B products where the cost of a wrong design decision is a support backlog, an engineering sprint, or a client escalation. That context shapes how I work.

Enterprise Systems Thinking

I design components as part of a larger system, how they interact with data states, permissions, edge cases, and other features. I've shipped scheduling tools, bulk action workflows, CMS architectures, and pricing models, all at B2B scale.

End-to-End Ownership

From discovery through delivery. I run stakeholder interviews, define information architecture, write functional specs, and sit in on implementation reviews, without needing a full team around me. I've operated as the sole designer on high-visibility products.

Stakeholder Fluency

I've presented to VP-level leadership at a Fortune 500 company. I know how to translate design rationale into business language, absorb conflicting feedback across org levels, and stay the course when the design decision is correct but hard to communicate.

Craft at Speed

10 days from design brief to shipped deliverables at Ticketmaster, on a B2B platform serving 30M MAU. I optimize for momentum without sacrificing quality. When speed is the constraint, I prioritize what moves the product forward, not what looks good in a portfolio.

CAREER

8+ years, enterprise scale.

I've spent my career in B2B SaaS, products where complexity is the job. Each role added a layer: more stakeholders, more systems, more constraints, more at stake.

I've spent my career in B2B SaaS, products where complexity is the job. Each role added a layer: more stakeholders, more systems, more constraints, more at stake.

Nov 2019 - May 2026

TICKETMASTER LLC

Product Designer

6+ years inside one of the world's largest live entertainment platforms. I learned what it means to design for enterprise scale - where a single workflow touches 83 clients, millions of fans, and a dozen engineering teams. It made me precise, stakeholder-fluent, and deeply comfortable with ambiguity.

ENTERPRISE CMS

DESIGN SYSTEMS

DESIGN OPS

B2B SAAS

Aug 2017 - Apr 2019

Avanti Learning Centres

UI/UX Designer

My first real lesson in designing for people with something at stake. Students using this app were preparing for exams that shaped their futures — that raised the bar for every decision I made. It's where I developed my instinct for research-led design.

EDTECH

MOBILE

USER RESEARCH

B2C

Dec 2015 - Aug 2016

Zwayam Digital

UI/UX Designer

Where I learned to work fast, work alone, and figure things out without a playbook. Early-stage product design with no design team, no templates, and real client pressure. It built the self-sufficiency I've relied on ever since.

HRTECH

B2B SAAS

EDUCATION

Continuously investing in craft.

Practitioner first, theorist second. I pursue formal education to deepen the reasoning behind decisions I already make in practice, not to learn what design is.

Practitioner first, theorist second. I pursue formal education to deepen the reasoning behind decisions I already make in practice, not to learn what design is.

M.Design in User Experience Design

O.P. Jindal Global University · Sonipat, India

Deepening research methods, cognitive psychology, and design theory, applied directly to enterprise product work.

IN PROGRESS · JUL 2026