Global Bulk Actions Alignment
Cross-module UX standardization across 8+ modules
Standardized bulk update UX patterns across Donations, Menu Manager, Marketing Experience, Email Manager, and more, creating reference documentation adopted by Product, Design, and Development teams for long-term consistency.
Client
Ticketmaster
Services
Systems Thinking, Documentation, Cross-team Collaboration, UX Standardization
Industries
Entertainment, Live Events, Ticketing
Date
2025
Inconsistent bulk action patterns across CMS modules caused confusion for both clients and internal teams, slowing down development and increasing rework. Each module handled bulk actions differently, creating a fragmented experience. The design process involved auditing existing bulk action patterns across all CMS modules, creating detailed documentation mapping current vs desired states, designing unified interaction patterns with edge case handling, presenting UI changes via Figma Slides to all stakeholders, and using documentation to help PMs discover additional modules needing alignment.
Achieved alignment across 8+ major modules instead of the originally scoped few. The documentation became the reference standard for future module alignment, including Event Manager. Product teams adopted the same documentation to extend alignment further, creating long-term consistency across the entire CMS platform. Three teams (Product, Design, Development) were directly impacted.